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FAQ
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FAQ

QUESTION: What is Virtual Web Hosting?

ANSWER: Virtual Web Hosting basically means that you can get a domain name (www.yourname.com) and have that domain name point to a space on our servers. This will also enable aliases for your email so that new e-mail addresses like, yourusername@yourname.com will work.



QUESTION:   How do I upgrade or downgrade from one plan to another?

ANSWER:   You can change plan types at anytime by sending your request to hosting@businesspower.com or contacting our Customer Service Department. A one-time $20 fee applies to downgrades on our plans.

QUESTION: How can I check domain name availability?

ANSWER: We have set up an online form to assist you in checking the availability of domain names. The form is available by clicking here.


QUESTION: Can I transfer an existing domain name to BusinessPower.com from another company?

ANSWER: Yes. When you place an order with BusinessPower.com, you will specify whether it is a new domain name or a transfer of an existing domain name. You should keep the service at the present site while waiting for InterNIC to complete the transfer. When InterNIC announces the completion of the transfer  there is a 72 hour period where visitors could go to either site. InterNIC will send an e-mail to your previous host informing them of the  change. Your previous host will authorize and e-mail back to InterNIC. Sometimes it may be necessary to contact your old host and/or InterNIC by phone.


QUESTION: How do I transfer files to my web site?

ANSWER: Files must be transferred to the web server via File Transport Protocol (FTP). If you are using our FrontPage server,  you must use the FrontPage Explorer's Upload and Download Feature. If you are having difficulties, contact us at support@businesspower.com and we‚ll be more than happy to help you.


QUESTION: Can I install my own cgi scripts?

ANSWER: Yes, each domain has its own cgi-bin. We only monitor for poorly written scripts that may become resource hogs.


QUESTION: Can I resell space within my own account?

ANSWER: No, You can not resell space within your account.


QUESTION: What contract and payment terms are available?

ANSWER: We bill at quarterly increments and require a minimum three month contract. We accept American Express, MasterCard, Discover and Visa cards.


QUESTION: Does my Domain Name remain my property if you register it for me?

ANSWER: Yes. We always use your company information when we register your domain name, so your domain name will always belong to you.


QUESTION: Does BusinessPower.com provide dialup service?

ANSWER: With major companies such as AT&T, MCI, Netcom and AOL providing dialup services, we felt we should concentrate on providing fast, high quality web hosting services. Therefore, BusinessPower.com does not provide dialup services. One of the major advantages of not sharing our connection with modem users is the fact that nearly all the bandwidth we offer is reserved for serving your web documents.


QUESTION: WebTrends generates a report about activity on my Web server. Where does it get the information?

ANSWER: WebTrends works with the log files created by our Web servers: the log files contain information about every access to the files on your Web server (excluding Aliases)


QUESTION: Does BusinessPower.com allow "Adult Sites"?

ANSWER: No, BusinessPower.com does not allow the placement on our Webspace of any sexually explicit materials, whether they be in graphical, textual, video,  sound, encrypted, protected, proprietary, or any other formats. While we are committed to the protection of the free speech of our clients, we can not permit sexually explicit material on our Webspace for many reasons. We object to the hosting of adult content on moral grounds and for the logistical problems that it would entail, i.e. greatly fluctuating bandwidth, security problems, and legal considerations. Adult sites can place unexpected and greatly varying demands upon the host dedicated Web server thus jeopardizing the security of all other Virtual Web Server  accounts hosted on that dedicated server.


QUESTION: Does BusinessPower.com allow "bulk Email"?

ANSWER: No, BusinessPower.com does not allow the Email POP3 accounts or the BusinessPower.com Email Servers to be used for the purpose of sending unsolicited or "bulk Email". The reasons for this are quite numerous but the main problem that this use and/or abuse would cause involves the security of our Web and Email servers against retaliatory flames, so called Email "bombs", and various attacks, that such use would inevitably generate. While we make every effort to secure our servers from these kinds of attacks, if we were to permit our clients to engage in "bulk Email" practices we would jeopardize the security and integrity of the Email and Web services for all our clients.


QUESTION: Will I be able to access my domain name with or without the WWW?

ANSWER: Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".


QUESTION: Will I have unlimited access to update my pages?

ANSWER: You have unlimited access via FTP, using your private id and password, 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.


QUESTION: Can I use my account for commercial purposes?

ANSWER: Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making  information available to the users of the Internet community.


QUESTION: Do you offer technical support to customers?

ANSWER: Yes. We encourage our customers to send email to the below e-mail addresses with questions or concerns about their web site. We are relatively quick to respond to support email.

Accounting: accounting@BusinessPower.com  

Sales: sales@BusinessPower.com

Tech Support: techsupport@BusinessPower.com


QUESTION: What do you mean by Disk Space?

ANSWER: Disk space refers to the amount of server disk storage your account is allocated. This space is used to store your html files, graphics, audio clips,log files and all other files that make up your Web site. POP mail messages are stored in a separate space.


QUESTION: What is a Virtual Domain?

ANSWER: A Virtual Domain means having your own domain name (http://www.yourcompany.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.yourcompany.com) and by your own personal e-mail address domain name (company@yourcompany.com).


QUESTION:   How can a Website help my business?

ANSWER: What if you could set up storefronts - 24 hours a day, 7 days a week - in every worldwide location in which there was a phone line? You know   that your business would grow; you would be able to reach customers that you weren't able to before. Instead of being within the reach of only  those who walk by your store on main street or see your ad in the yellow pages, with Internet Suite you can reach people in the next state or  across the world.


QUESTION: I got a "Certificate of Authority Expired" message when connecting to your secure sites.

ANSWER: It's good security practice to limit the validity period of any certificate. Every Certificate Authority limits the validity of its roots, so all CA's are  affected by root expiration and rollover. The only browser affected is Netscape Navigator 3.x. After July 27th, those users who have not gone  through the quick rollover process will see a dialog box stating that the root certificate that issued this site cert has expired, and giving them  the option to continue or cancel. The "continue" button will let them establish a secure session as usual. The quick rollover process eliminates  these warnings till 2020.




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